Install, Conflicts & Troubleshooting

How do I contact Squarewebsites support?

Support channels

Squarewebsites offers support through email, a contact form, and a Slack community forum where you can get faster help from the team and other designers (Squarewebsites). The Slack forum is a good first stop for quick questions, since other designers often have faced the same setup issue.

What’s included free

Every plugin includes free basic-setup support to get the standard configuration working (Squarewebsites). This covers pasting the snippet correctly, getting the plugin to appear on the page, and setting up the default options — the kind of help most new customers need.

Paid support options

For anything beyond standard setup, paid help is available:

• $30/hr for plugin installation and configuration help (with a $30 minimum) — Squarewebsites.
• $65/hr for advanced coding, custom CSS, and styling — Squarewebsites.

Paid support is most commonly used with Universal Filter, which needs some CSS or JS knowledge to customize beyond the defaults (Squarewebsites).

When to use which

If a plugin isn’t loading at all or the standard config won’t apply, start with free basic-setup support. If you need custom styling to match a brand, a specific filter layout, or advanced behavior, paid support at the appropriate rate is the route. For general community questions, the Slack forum is the fastest channel (Squarewebsites).

Sources: squarewebsites.org · squarewebsites.org